Inforens Privacy Policy

Our Contact Details

Name: Inforens Global Ltd

Companies House Registration: 13915242

Phone Number: +44 7587 039853

E-mail: support@inforens.com

Data Protection Enquiries: legal@inforens.com

ICO Registration and Certification

Inforens Global Ltd is registered with the Information Commissioner's Office (ICO) and maintains active ICO certification, demonstrating our commitment to the highest standards of data protection and privacy compliance under UK GDPR and the Data Protection Act 2018.

About This Privacy Notice

This privacy notice explains how Inforens Global Ltd ("Inforens", "we", "us", "our") collects, uses, stores, and shares your personal data when you sign up for and use our student services platform. We are committed to processing data in accordance with our responsibilities under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Abroad here means any country which is not your home country.

What Personal Information We Collect From Users

When you sign up for Inforens services, we collect and process the following personal information:

Account Registration Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Country of residence and nationality
  • Password (stored encrypted)

Educational Background

  • Current education level (undergraduate, postgraduate, etc.)
  • Academic qualifications and grades
  • Previous educational institutions
  • Field of study/course interests
  • Career goals and aspirations

Abroad Study Plans

  • Intended course level and subject area
  • Preferred universities and locations
  • Intended start date
  • Funding arrangements and fee status

Application Support Data

  • University application documents
  • Personal statements/letters of motivation and essays
  • Reference letters and recommendations
  • English language test results (IELTS, TOEFL, etc.)
  • GRE/GMAT/SAT/LSAT, etc. test results
  • Academic transcripts and certificates

Service Usage Information

  • Platform activity and engagement
  • Session bookings and attendance
  • Communication preferences
  • Support tickets and queries

Payment Information

  • Billing address
  • Payment method details (processed securely by our payment providers)
  • Transaction history for purchased services

How We Collect Your Information

We collect your personal information when you:

  • Register an account on our platform or mobile app
  • Complete your profile with educational and personal details
  • Book consultations or purchase services through our platform
  • Upload documents for application support
  • Communicate with us via email, chat, or phone
  • Use our platform (through cookies and analytics)
  • Attend events or webinars we organize
  • Participate in surveys or feedback requests

Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds under UK GDPR:

Contract Performance (Article 6(1)(b))

  • Creating and managing your user account
  • Providing the student services you've purchased
  • Processing university applications on your behalf
  • Facilitating consultations and support sessions

Consent (Article 6(1)(a))

  • Sending marketing emails and newsletters
  • Sharing your success stories (with permission)
  • Using non-essential cookies and analytics
  • Sending third-party promotional offers

Legitimate Interests (Article 6(1)(f))

  • Platform security and fraud prevention
  • Improving our services and user experience
  • Customer support and service communications
  • Business administration and record keeping

Legal Obligation (Article 6(1)(c))

  • Maintaining records for regulatory compliance
  • Responding to legal requests
  • Anti-money laundering checks

How We Use Your Information

Provide Our Services

  • Maintain your user account and profile
  • Deliver the student services you've purchased
  • Process and submit university applications
  • Schedule and conduct consultation sessions
  • Provide personalized guidance and support

Communications

  • Send service-related notifications and updates
  • Provide customer support and respond to queries
  • Share educational resources and guidance materials
  • Send marketing communications (with consent)
  • Notify you about events, webinars, and workshops

Platform Improvement

  • Analyse how users interact with our platform
  • Identify areas for service enhancement
  • Conduct user satisfaction surveys
  • Develop new features and services

Business Operations

  • Process payments and manage billing
  • Maintain accurate records and databases
  • Comply with legal and regulatory requirements
  • Prevent fraud and ensure platform security

Consent Management and Records

Consent Recording:

We maintain detailed records of all consent including:

  • Date and time of consent
  • Method of consent (web form, email, phone)
  • Specific consents given (marketing, cookies, third-party offers)
  • IP address and user agent for verification

Consent Withdrawal:

You can withdraw consent at any time through:

  • Your account dashboard consent preferences
  • Unsubscribe links in marketing emails
  • Contacting legal@inforens.com
  • One-click "Withdraw All Consent" option

Marketing Communications and Third-Party Offers

Our Marketing Emails

When you sign up for Inforens, you may receive marketing communications including:

  • Educational content and study abroad tips
  • Information about new services and features
  • Invitations to webinars and events
  • Success stories from other students

Exclusive Third-Party Offers

We partner with selected companies to provide exclusive offers for Inforens users:

  • Student discounts on essential services
  • Special rates on accommodation and travel
  • Educational tools and resources
  • Financial services and student banking

Your Marketing Preferences

You can:

  • Opt-out of marketing emails at any time using the unsubscribe link
  • Update your communication preferences in your account settings
  • Choose which types of offers you'd like to receive
  • Contact us at legal@inforens.com to manage preferences

International Data Transfer Safeguards

Adequacy Decisions:

We rely on UK-recognized adequacy decisions including the EU-UK adequacy decision for transfers to European Economic Area countries.

Standard Contractual Clauses:

For transfers to countries without adequacy decisions, we implement UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses (2021 version) with additional safeguards where required.

Transfer Impact Assessments:

We conduct Transfer Impact Assessments (TIAs) for high-risk international transfers, evaluating local laws, security measures, and additional protections needed.

International Transfer Register:

We maintain a register documenting each international transfer, including recipient details, transfer mechanism, safeguards applied, and annual review dates.

Who We Share Your Information With

We may share your personal data with:

Universities and Educational Institutions

  • Universities abroad for application purposes
  • International institutions for transcript verification
  • Testing organizations (IELTS, TOEFL, GRE, GMAT, SAT, LSAT, etc. providers)

Service Providers

  • Cloud hosting and IT infrastructure providers
  • Payment processing companies
  • Email and communication platforms
  • Analytics and performance monitoring tools

Third-Party Partners

  • Companies offering exclusive deals to Inforens users
  • Event partners and co-organizers
  • Marketing partners (with appropriate consent and safeguards)

Legal Requirements

  • Visas and Immigration documents when required
  • Law enforcement agencies if legally obligated
  • Regulatory bodies for compliance purposes

All third parties are contractually bound to protect your data and use it only for specified purposes.

How Long We Keep Your Information

We retain your personal data for the following periods:

  • Active user accounts: While your account remains active plus 6 years
  • Closed accounts: 6 years after account closure
  • Application documents: 6 years after application completion
  • Payment records: 7 years for tax and accounting purposes
  • Marketing data: Until you unsubscribe plus 1 year for suppression purposes

Data Minimisation and Purpose Limitation: We process only the personal data that is adequate, relevant and limited to what is necessary for the purposes for which we process it. We conduct annual reviews to ensure data remains necessary and delete information when it no longer serves its intended purpose or when retention periods expire. We maintain Records of Processing Activities (ROPA) documenting purpose, data categories, retention, and legal bases.

We regularly review and securely delete data when no longer needed.

Your Data Protection Rights

You have the following rights under UK GDPR:

Right to Access

Request copies of your personal data and information about how we use it.

Right to Correct

Ask us to update inaccurate or incomplete information.

Right to Delete

Request deletion of your personal data in certain circumstances.

Right to Restrict Processing

Ask us to limit how we use your data in specific situations.

Right to Data Portability

Get your data in a format that can be transferred to another service.

Right to Object

Object to processing based on legitimate interests or for marketing purposes.

Right to Withdraw Consent

Remove your consent for marketing or other consent-based processing.

Data Subject Rights Procedures and Timelines

We acknowledge requests within 72 hours and respond fully within one month (or up to three months if complex). Identity verification may be required. Repetitive or unfounded requests may incur a reasonable fee.

To exercise your rights: Email legal@inforens.com with your request. We'll respond within one month.

Data Security

We protect your personal information using:

Technical Measures

  • Encryption of all sensitive data
  • Secure cloud hosting with certified providers
  • Regular security updates and monitoring
  • Multi-factor authentication for staff access

Organizational Measures

  • Staff training on data protection
  • Access controls based on job requirements
  • Regular security audits and assessments
  • Incident response procedures

International Data Transfers

Some of our service providers are located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards through:

  • Adequacy decisions recognized by the UK
  • Standard contractual clauses
  • Binding corporate rules where applicable

Data Breach Notification Procedures

We contain and assess breaches within two hours, notify the ICO within 72 hours, and affected individuals without undue delay. Encryption standards: AES-256 at rest, TLS 1.2+ in transit. Annual penetration tests; quarterly vulnerability scans.

Cookies and Website Analytics

Our platform uses cookies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Analyse how users interact with our platform
  • Provide personalized content and recommendations

You can manage cookie settings through your browser or our cookie preferences centre.

Cookie Categories and Management

Cookie TypePurposeDurationUser Control
Strictly NecessaryAccount login, securitySession/30 daysCannot be disabled
AnalyticsUsage patterns, performance2 yearsDisable via preferences
MarketingPersonalized content, ads1 yearOpt-out available
Third-partyPartner services, social mediaVariesManage individually

Age Restrictions

Our services are intended for individuals 18 years and older. If you're under 18, please have a parent or guardian review this policy and provide consent before using our services. We will delete any data from users under 18 without proper parental consent.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. When we make significant changes:

  • We'll notify you via email or platform notification
  • We'll clearly explain what has changed
  • We'll give you options to review and accept new terms

Contact Us

Questions about this policy: legal@inforens.com

General support: support@inforens.com

Phone: +44 7587 039853

Last Updated: 9 October 2025

Effective from: 20 February 2022